NewDay Ltd
NewDay Ltd, a bank regulated by the Financial Conduct Authority, offers a range of services via their general inquiries department. Customers typically call for assistance with consumer credit inquiries, payment services, and complaint resolutions. These services are available during business hours. When calling, you may be routed to general customer service, with the possibility of being transferred to specialized departments for more specific issues. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce wait times. The bank is equipped to handle inquiries related to credit applications, account management, and payment services, ensuring customers receive the necessary support.
Updated 15 Dec 2025
Expected outcomes
- Inquire about credit products
- Manage account details
- Resolve payment issues
- Submit a complaint
- Check application status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Account details
- Transaction details
- Complaint description
- Full name
- Date of birth
Known issues
While there are no specific known issues reported, it's advisable to have all necessary documents and information ready before calling to ensure a smooth process. Common frustrations may include long wait times during peak hours, so consider calling during less busy periods. If you encounter difficulties, you can ask to be transferred to a specialized department. Additionally, make sure to note down any reference numbers provided during the call for future reference.
