NewDay Ltd
NewDay Ltd's Lost or Stolen Cards department provides essential services for reporting lost or stolen credit cards. This service is available Monday to Friday from 09:00 to 18:00, and Saturday from 09:00 to 16:00. It is closed on Sundays. Customers typically call to immediately block and replace their cards to prevent unauthorized transactions. Wait times can be longer during peak hours or after security incidents, so calling during off-peak times is advisable. For urgent issues, phone calls are preferred over emails or postal communication due to their immediacy and security.
Updated 15 Dec 2025
Expected outcomes
- Report lost card
- Report stolen card
- Block card immediately
- Request card replacement
- Verify identity details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Cardholder's full name
- Account/card number
- Date of birth
- Address
- Details of loss/theft
- Security questions
Known issues
Customers occasionally experience long wait times, especially during peak hours or after security incidents. To minimize delays, it is recommended to call during off-peak hours or use online services if available. Additionally, security verification can cause delays if callers do not have all required information ready. Ensuring you have your full name, account or card number, and other identifying details at hand can expedite the process. Calls are recorded for security, so it's important not to share sensitive information like PINs via email or SMS.
