University of Chester
The University of Chester's Community Liaison department assists with community engagement projects, addresses concerns about student behaviour, and provides advice for students living off campus. Common reasons for calling include reporting student behaviour issues, seeking support for community projects, and obtaining guidance on living in the local community. Calls are typically handled during university operating hours. While phone contact is available, email is often recommended for detailed or non-urgent issues. Some users report difficulty reaching the department by phone during peak times, particularly at the start of academic terms.
Updated 15 Dec 2025
Expected outcomes
- Report student behaviour issues
- Request community project support
- Receive off-campus living advice
- Address student conflict resolution
- Discuss waste management concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of issue
- Contact details
- Incident details
- Names/addresses involved
- Project description
- Student details
Known issues
Some callers experience difficulty reaching the Community Liaison Manager by phone during busy periods, especially at the start of academic terms. If you encounter long wait times or cannot get through, consider emailing community@chester.ac.uk for a potentially quicker response. Email is often recommended for detailed or non-urgent matters. To improve your chances of a successful call, try contacting during non-peak hours, such as mid-morning or mid-afternoon. Always have relevant details ready to provide promptly.
