University of Chester
The University of Chester's General Finance Enquiries department handles a variety of student finance-related queries. Students can call to discuss issues related to fees, invoices, sponsors, refunds, payments, and payment plans. The department is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include clarifying invoice details, setting up payment plans, and requesting refunds. Wait times can vary, with longer holds reported at the start of semesters. For quicker service, try calling mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Discuss student fees
- Clarify invoice details
- Set up payment plans
- Request refunds
- Confirm sponsor payments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Invoice number
- Payment reference
- Sponsor details
- Refund request form
- Email confirmation
Known issues
Some students experience long wait times, particularly at the start of semesters. To avoid this, it is recommended to call during mid-morning or mid-afternoon. Additionally, there can be confusion regarding invoices for students funded by the Student Loans Company, who may receive unnecessary reminders. These students should contact the finance department to clarify their situation, as they are not required to pay directly. For any unresolved issues, following up via email can provide a written confirmation and help in tracking the query.
