University of Chester
The University of Chester's Learning Resources (LIS Helpdesk) provides essential support for students and staff. Services include answering questions about library resources, assisting with digital and print resource access, offering technical support for devices, and providing digital skills training. The helpdesk is available during operating hours, and email support is offered for non-urgent queries. Common reasons for calling include booking study spaces, accessing resources, and technical troubleshooting. Wait times can be longer during peak periods, such as the start of the term, so calling during off-peak hours is recommended for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Answer library resource questions
- Assist with digital resource access
- Provide technical device support
- Request on-demand resources
- Offer digital skills training
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- University credentials
- Resource details
- Device details
- Preferred time
- Preferred location
Known issues
Callers sometimes experience long wait times during peak periods, particularly at the start of the term. To mitigate this, the university increases staffing during these times, but it's advisable to call during off-peak hours for faster service. Additionally, there may be occasional delays in resource availability due to supply or interlibrary loan issues. In such cases, staff will inform users of expected timelines and suggest alternative resources when possible. Utilizing email support for non-urgent queries can also help avoid delays.
