City of Edinburgh Council
The City of Edinburgh Council's contact number provides a wide range of services, including information and support for council tax, benefits, housing, waste management, roads, and emergencies. The line is available Monday to Friday during office hours, with an emergency line accessible 24/7. Callers may experience long wait times, especially during peak hours or after weekends. For quicker service, it's advisable to call during off-peak times. The automated menu guides callers to the appropriate department, and live agents are available for more complex enquiries. Emergency calls are prioritized and handled promptly.
Updated 15 Dec 2025
Expected outcomes
- Check council tax status
- Report housing issues
- Request waste collection
- Inquire about road maintenance
- Access emergency services
- Apply for benefits
- Update personal details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Reference numbers
- Nature of enquiry
- Contact information
- Type of emergency
- Location details
- Account numbers
Known issues
Callers often experience high wait times, particularly during peak hours and after weekends. To avoid delays, consider using online services or calling during less busy times. The automated menu can be confusing, so listen carefully to the options and select the most relevant one. Persistence may be required to reach a live agent. For emergencies, ensure you clearly state the situation and provide necessary details promptly to receive immediate assistance.
