City of Edinburgh Council
The City of Edinburgh Council provides phone support for Council Tax, Benefits, and Welfare inquiries. You can handle queries related to account changes, payments, and benefits applications by calling +441316081111. The service is available Monday to Thursday from 09:00 to 16:30, and Friday from 09:00 to 15:00. It's recommended to use online services for most queries, but phone support is ideal for urgent or complex issues. Relay UK and BSL interpreting services are available for those who need them. Common reasons for calling include account updates, payment issues, and benefits applications. Wait times can be long, especially during peak hours, so calling mid-morning or mid-afternoon is advised.
Updated 15 Dec 2025
Expected outcomes
- Update account details
- Resolve payment issues
- Apply for benefits
- Change account circumstances
- Request account statements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Relevant documentation
- Benefits application forms
- Payment receipts
- Change of circumstances proof
Known issues
Callers frequently experience long wait times, particularly during peak hours and at the start or end of the week. To avoid this, it's recommended to use online forms or email for non-urgent queries and to call during mid-morning or mid-afternoon. Some users also report difficulty reaching specific departments, often being transferred multiple times. To mitigate this, clearly state the nature of your enquiry at the start of the call. Using these strategies can help reduce frustration and improve the efficiency of your call.
