City of Edinburgh Council
The City of Edinburgh Council's Council House Repairs department offers assistance with council tax payments and related enquiries. You can make payments, set up direct debits, and address payment issues by calling during business hours, Monday to Friday, 09:00-17:00. Automated payment services are available 24/7 for simple transactions. Common reasons for calling include setting up payment arrangements and handling arrears. Be prepared for potential wait times during peak hours, especially around payment deadlines. It's advisable to call earlier in the day for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Make council tax payments
- Set up direct debits
- Report payment issues
- Handle arrears enquiries
- Request payment arrangements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Council Tax account number
- mygovscot myaccount
- Debit/Credit card details
- Bank account details
- Personal identification details
- Explanation of payment difficulties
Known issues
Users occasionally experience long wait times, particularly during peak hours and around payment deadlines. To avoid delays, try calling earlier in the day or use the automated payment line for straightforward transactions. Additionally, callers often face difficulties if they do not have their council tax account number or mygovscot myaccount credentials ready. Ensure you have all necessary details before calling to facilitate a smoother process. These steps can help minimize frustration and expedite your enquiry.
