City of Edinburgh Council
The City of Edinburgh Council's Waste and Environmental Services department can be reached at +441316081100 for various waste management tasks. Common reasons for calling include reporting missed bin collections, arranging bulky item pickups, and reporting overflowing bins. The department also handles requests for new or removed bins, booking visits to recycling centers, and reporting litter or fly-tipping. Callers may experience long wait times, especially during peak hours and after public holidays. It's often more efficient to use the online forms available for most services. If calling, listen carefully to the phone menu prompts to reach the correct department.
Updated 15 Dec 2025
Expected outcomes
- Report missed bin collection
- Arrange bulky item pickup
- Request new bin delivery
- Book recycling center visit
- Report overflowing bins
- Sign up for garden waste service
- Report litter or fly-tipping
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address
- Bin type
- Collection date
- List of items
- Contact details
- Vehicle registration
- Payment details
- Case ID
- Description of waste
- Reason for assistance
Known issues
Callers often experience long wait times, particularly during peak hours and after public holidays. It's recommended to use online forms for faster service, especially for reporting missed bin collections or scheduling bulky waste pickups. Some residents report difficulties in reaching specific departments due to complex phone menus. To mitigate this, carefully follow the phone prompts or opt for online services. Additionally, missed bin collections are a frequent issue in certain neighborhoods, and residents are encouraged to report these promptly for rescheduling.
