Queen Elizabeth Hospital Birmingham
The Queen Elizabeth Hospital Birmingham's Haematology department offers a range of services accessible via phone, including booking, rescheduling, or cancelling CT scan appointments for both inpatients and outpatients. You can also inquire about general imaging services, scan types, and patient preparation. PET-CT scan coordination is available, providing instructions for radioactive injection timing. The department operates Monday to Saturday, with emergency cover available 24/7. For PET-CT scans, appointments are coordinated Monday to Friday, with occasional availability on Saturdays. Callers may experience long wait times during peak hours, but a call-back system is in place to assist. It is advisable to call during non-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Book CT scan appointments
- Reschedule CT scan appointments
- Cancel CT scan appointments
- Inquire about imaging services
- Coordinate PET-CT scans
- Receive scan preparation instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Referral from GP
- Personal details
- Appointment letter
- Specific enquiry
- Appointment details
Known issues
Patients occasionally report long wait times for CT scan appointments, particularly for non-urgent cases. The hospital prioritizes urgent cases and periodically reviews scheduling to address this. Some callers find it difficult to reach the department by phone during peak hours, but a call-back system and extended phone hours help mitigate this issue. Rescheduling appointments can be complex due to the need for timed radioactive injections for certain scans. It is essential to adhere to appointment times and provide advance notice for any changes to minimize complications.
