Queen Elizabeth Hospital Birmingham
Queen Elizabeth Hospital Birmingham's Radiology department offers appointment booking, changes, and cancellations via their dedicated phone line. This service is available Monday to Friday from 08:30 to 18:00. Patients commonly call to manage their outpatient appointments, either through e-referrals or manual referrals. To ensure a smooth process, callers should have their Unique Booking Reference Number (UBRN), password, and personal details ready. Wait times can vary, but calling after 12:00 often results in shorter waits due to lower call volumes.
Updated 15 Dec 2025
Expected outcomes
- Book radiology appointments
- Change appointment dates
- Cancel existing appointments
- Confirm appointment details
- Inquire about referral status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Unique Booking Reference Number
- Password
- Personal details
- Appointment letter
- NHS number
- Hospital choice
Known issues
Patients frequently experience long wait times when calling to book or change appointments, especially during peak hours. To minimize waiting, it is recommended to call after 12:00 when the lines are typically less busy. Alternatively, patients may wait for the hospital to contact them if scheduling is not urgent. Ensuring all necessary information, such as the UBRN and personal details, is ready before calling can also expedite the process. Being prepared and calling at off-peak times can significantly reduce frustration.
