Queen Elizabeth Hospital Birmingham
The Queen Elizabeth Hospital Birmingham's Patient Advice and Liaison Service (PALS) is available for handling general hospital enquiries, connecting callers to specific departments or wards, and providing support for patients and families. Common reasons for calling include seeking information about hospital services, contacting specific wards, and resolving patient concerns. Typical wait times can vary, with longer waits during peak hours. It is recommended to call during off-peak times for faster service. The service operates during standard hospital hours, and having relevant details ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Get hospital service information
- Contact specific wards
- Resolve patient concerns
- Speak with PALS
- Request department connections
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Ward name
- Department name
- Nature of enquiry
- Basic patient details
- Relevant enquiry details
Known issues
Callers to Queen Elizabeth Hospital Birmingham may occasionally experience long wait times, particularly during peak hours or when contacting popular departments. To mitigate this, it is advisable to call during off-peak hours when the lines are less busy. Alternatively, using online contact forms can be a more efficient way to communicate your needs. Having all necessary information ready before calling can also help reduce wait times and ensure a smoother experience. Being prepared with specific details such as patient or department names can expedite the process.
