Lloyds Bank plc
Lloyds Bank's Commercial Cardholder Helpline provides support for corporate cardholders and programme administrators. Services include reporting lost or stolen cards, handling account queries, and offering general assistance. The helpline is available 24/7 for lost or stolen cards, while general queries can be addressed Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 16:30. Callers should be prepared for security verification. Wait times can vary, with mid-morning or mid-afternoon on weekdays typically being less busy.
Updated 15 Dec 2025
Expected outcomes
- Report lost or stolen card
- Handle account queries
- Request card replacement
- Verify recent transactions
- Get general assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Cardholder name
- Card number
- Security information
- Account details
- Programme details
- Recent transaction list
Known issues
Customers occasionally experience long wait times during peak hours, particularly on Mondays and after public holidays. To avoid delays, try calling during mid-morning or mid-afternoon on weekdays. Additionally, some users face delays during security verification if account details are incomplete. Ensure you have all relevant card and account information ready before calling to expedite the process. The helpline is available 24/7 for urgent issues like lost or stolen cards, providing peace of mind for cardholders.
