Lloyds Bank plc
Lloyds Bank Customer Service provides assistance with account queries, payments, standing orders, balance checks, and complaint handling for international customers. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00, excluding Sundays and UK Bank Holidays. Common reasons for calling include resolving account issues, checking balances, and submitting complaints. Typical wait times can be longer during peak hours and after bank holidays, so it's advisable to call during off-peak times for quicker service. Ensure you have your account details and personal identification ready for verification.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Resolve payment issues
- Submit a complaint
- Set up standing orders
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Complaint description
- Payment details
- Standing order information
- Security information
Known issues
Customers occasionally experience long wait times, especially during peak hours and after bank holidays. To avoid this, try calling during off-peak hours or use online services. Additionally, international callers may incur high charges depending on their provider. It's recommended to check call rates beforehand or consider using online banking options. If you encounter issues, ensure you have all necessary information ready to expedite the process, and remember that escalation to the Financial Ombudsman is available if complaints remain unresolved.
