Southampton General Hospital
Southampton General Hospital's Mobile/Community Nursing department offers specialized services related to the Mental Health Act. This includes handling queries about assessments, legal rights, and coordinating assessments with Approved Mental Health Practitioners and section 12 doctors. The department also manages information sharing and legal documentation between hospital departments and external agencies. While services are available during operating hours, responsiveness may be reduced outside these times. Common reasons for calling include scheduling assessments and obtaining legal documentation. Wait times can vary, but assessments are usually conducted with minimal delay during working hours. For best results, contact during regular business hours.
Updated 15 Dec 2025
Expected outcomes
- Handle Mental Health Act queries
- Coordinate assessments
- Share legal documentation
- Schedule Mental Health Act assessments
- Provide patient legal rights information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- Relevant documentation
- Referral from hospital staff
- Patient consent
- Case details
- Recipient contact information
Known issues
There are occasional delays in accessing Mental Health Act assessments and coordination with AMHP and section 12 doctors outside of normal working hours. This is monitored by the hospital, with ongoing efforts to improve response times. Additionally, capacity constraints can lead to patients remaining in A&E until space becomes available, often due to staff shortages or full occupancy in health-based places of safety. To mitigate these issues, it's advisable to contact the department during regular business hours when responsiveness is typically better.
