Southampton General Hospital
Southampton General Hospital's Paediatric Intensive Care Unit (PICU) provides essential services via phone, including patient status updates, visiting arrangements, and bereavement support referrals. The unit is accessible during operating hours, with emergencies taking priority. Callers can inquire about the unit's location, visiting policies, and available facilities. Typically, wait times may vary, especially during emergencies or high workload periods. It's advisable to call during non-peak hours for quicker responses. The main doors are locked for security, requiring visitors to buzz for entry. Discounted parking is available for families, and assistance with directions and parking can be requested.
Updated 15 Dec 2025
Expected outcomes
- Answer location questions
- Update on patient status
- Arrange visiting times
- Refer to bereavement support
- Assist with parking discounts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Relationship verification
- Parking ticket
- Family details
- Identification
- Contact information
Known issues
Occasional delays in phone response may occur, particularly during emergencies or high workload times. Staff prioritize urgent cases, so patience is advised when calling. To minimize wait times, consider calling during non-peak hours. If you experience delays, rest assured that staff will respond as soon as possible. For immediate concerns, visiting the unit directly may be more effective. Ensure you have all necessary information ready, such as patient details and relationship verification, to facilitate quicker assistance.
