Southampton General Hospital
When calling Southampton General Hospital's Private Patients department, you can handle enquiries related to private services such as booking appointments, receiving referrals, and obtaining information about amenities. These services are managed through the Solent Private Suite, which requires a referral from your GP or consultant and details about your private health insurance or payment method. Calls are typically answered during operating hours, and you should specifically request the Private Patients team to avoid being routed to general hospital services. Be aware that income from these private services is reinvested into the hospital.
Updated 15 Dec 2025
Expected outcomes
- Book private consultations
- Obtain referral information
- Schedule follow-up treatments
- Inquire about private facilities
- Confirm payment methods
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Contact details
- Referral letter
- Insurance information
- Payment method
- Consultant details
Known issues
A common issue when calling Southampton General Hospital for private patient enquiries is difficulty in reaching the direct line, as calls may be routed to the general hospital switchboard or NHS services. Users are advised to specifically ask for the Private Patients or Solent Private Suite team when making a call to ensure they are directed appropriately. If you experience delays, remember that initial contact should be followed up within two working days. Preparing patient details and referral information in advance can also help streamline the process.
