Southampton General Hospital
Southampton General Hospital's Outpatient Appointments department assists with booking, changing, or cancelling outpatient appointments. The department is available Monday to Friday from 09:00 to 16:00. Additionally, the hospital offers general enquiries services to connect callers to specific departments, wards, and services. Interpretation services are available for non-English speakers, though advance notice is recommended. The Patient Advice and Liaison Service (PALS) provides support and resolves concerns about NHS services. Common reasons for calling include managing appointments and seeking patient advice. Wait times can be long during peak hours, so calling early or outside peak periods is advisable.
Updated 15 Dec 2025
Expected outcomes
- Book outpatient appointments
- Change appointment details
- Cancel appointments
- Request interpreter services
- Seek patient advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Appointment reference
- Department name
- Language required
- Appointment details
Known issues
Callers often experience long wait times, particularly during peak hours and lunchtime. It is advisable to call early in the morning or outside these peak times to reduce wait times. Additionally, misdirected calls can occur, leading to multiple transfers before reaching the correct department. To avoid this, clearly state the department or ward needed at the start of the call. For outpatient or PALS queries, using direct lines may be more efficient. These steps can help ensure a smoother calling experience and quicker resolution of inquiries.
