Southampton General Hospital
Southampton General Hospital's Ward department offers specific services via phone, including advice and support for patients, families, and carers regarding NHS services. They handle complaints by listening to concerns and escalating unresolved issues to the complaints team. Information about NHS services and signposting to relevant departments is also available. These services are accessible Monday to Friday from 09:00 to 16:00. Common reasons for calling include seeking advice, resolving complaints, and obtaining information. While typical wait times are not specified, callers are encouraged to leave a voicemail if calls are not answered immediately. For urgent issues outside these hours, contact the hospital duty manager.
Updated 15 Dec 2025
Expected outcomes
- Advise on NHS services
- Support patients and families
- Handle and escalate complaints
- Provide service information
- Signpost to departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Date of birth
- Hospital number
- Contact details
- Brief description
- Relevant documents
Known issues
Occasional call response delays may occur during peak times, leading to calls not being answered live. Callers are advised to leave a voicemail with their name, date of birth, hospital number (if known), contact details, and a brief description of their concern. The Patient Advice and Liaison Service (PALS) will return the call as soon as possible. For urgent issues outside regular hours, contacting the hospital duty manager is recommended. To avoid delays, consider calling during less busy times or using email or post for non-urgent matters.
