Glasgow Royal Infirmary
The Glasgow Royal Infirmary's Canniesburn Regional Burns Unit offers specific services via phone, including general enquiries, ward-specific information, patient status updates, and visiting details. Callers often seek updates on patient conditions or need information about visiting hours. Calls are typically triaged by reception or switchboard, ensuring patient confidentiality. Wait times can vary, with peak hours often leading to longer delays. Calling during non-peak times may improve response times. The best times to call are usually mid-morning or mid-afternoon when the lines are less busy.
Updated 15 Dec 2025
Expected outcomes
- Get patient status updates
- Confirm visiting hours
- Receive ward-specific information
- Request patient condition updates
- Inquire about visiting restrictions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient full name
- Relationship to patient
- Visitor identification
- Authorization details
- Visiting hours information
- Patient consent if needed
Known issues
Callers sometimes experience difficulty reaching Ward 45 directly, with calls redirected to the main switchboard or experiencing long wait times. To mitigate this, try calling during non-peak hours or request a callback. Additionally, staff cannot provide patient-specific information to non-family members or those without patient consent, so ensure you have the necessary details and authorization before calling. This helps streamline the process and ensures you receive the information you need efficiently.
