Glasgow Royal Infirmary
The Rheumatology Clinic at Glasgow Royal Infirmary offers appointment management and clinical advice services. Patients can book, reschedule, or cancel appointments for the rheumatology day ward or clinic services. Specialist nurses provide advice on rheumatology conditions, medications, and symptom management. General enquiries about the clinic, such as directions and visiting information, are also handled. Calls are typically answered by specialist nurses, and non-urgent advice may require leaving a voicemail for a callback. Long wait times can occur, especially during peak periods or staff redeployment.
Updated 15 Dec 2025
Expected outcomes
- Book appointments
- Reschedule appointments
- Cancel appointments
- Receive clinical advice
- Get directions
- Inquire about visiting hours
- Request symptom management advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient identification details
- NHS number
- Hospital reference
- Full name
- Date of birth
- Contact number
- Brief issue description
Known issues
Patients may occasionally experience long wait times when calling the Rheumatology Clinic, particularly during high demand or when staff are redeployed. To mitigate this, patients are encouraged to leave a voicemail with their details, as calls are returned by nurse practitioners as soon as possible. The line is not intended for emergencies, so for urgent issues, alternative contact methods should be considered. For non-urgent advice, leaving a detailed message ensures a prompt callback.
