Royal Holloway, University of London
Royal Holloway, University of London's Facilities Management department offers IT support services for students and staff. You can call for assistance with PC access, printing issues, CampusNet connectivity, software troubleshooting, and hardware problems. The service is available via phone, email, LiveHelp chat, or in-person visits. Typically, no appointment is needed for in-person support, and providing detailed information can expedite the resolution process. While specific wait times are not provided, calling during off-peak hours, such as mid-morning or mid-afternoon, may reduce wait times. Be prepared to describe your issue and provide relevant details for the best service experience.
Updated 15 Dec 2025
Expected outcomes
- Resolve PC access issues
- Fix printing problems
- Troubleshoot CampusNet
- Address software issues
- Repair hardware problems
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Staff ID
- Issue description
- Device details
- Software version
- Contact information
Known issues
While there are no specific known issues reported, it is advisable to prepare by gathering all relevant information before contacting the IT Service Desk. This includes having your student or staff ID ready, a clear description of the issue, and any troubleshooting steps you have already attempted. Providing screenshots can also be helpful. If possible, try calling during less busy times to avoid long wait times. Remember, detailed information can lead to faster resolutions, so be thorough in your descriptions.
