Royal Holloway, University of London
The Student Services Centre at Royal Holloway, University of London, provides support for non-academic student queries. Services available via this number include document requests, enrolment assistance, ID card issues, fee payments, travel discounts, and graduation inquiries. The Centre operates Monday to Friday from 10:00 to 16:00. Common reasons for calling include checking enrolment status, requesting student status letters, and resolving fee payment issues. While specific wait times are not provided, peak periods, such as the start of term, may result in longer waits. It is advisable to call during mid-morning or mid-afternoon for potentially shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Request student documents
- Resolve fee payment issues
- Inquire about travel discounts
- Get ID card assistance
- Check enrolment status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Type of document requested
- Admission details
- Identification documents
- Relevant personal details
Known issues
Users occasionally experience long wait times, especially during peak periods like the start of term. To mitigate this, consider calling outside of peak hours or using the online portal, which may offer faster responses. The online portal is available Monday to Friday from 09:00 to 17:00. If you encounter delays, ensure you have all necessary information ready to expedite the process once connected. Additionally, for academic queries, students should contact their respective School Helpdesks directly.
