London Borough of Hackney
The London Borough of Hackney's Adult Social Care department provides essential services for residents seeking support and information. You can inquire about eligibility, initiate self-referrals for assessments, and submit feedback or complaints. The department operates Monday to Friday from 09:00 to 17:00. Callers often experience long wait times during peak hours, so it is advisable to call early in the day or use online forms when possible. Emergency support is available through a separate duty team outside normal hours. Be prepared to provide personal details and a description of your care needs when calling.
Updated 15 Dec 2025
Expected outcomes
- Check eligibility for services
- Initiate self-referral
- Submit feedback
- File a complaint
- Request care assessment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Address
- Description of care needs
- Feedback details
- Complaint details
Known issues
Callers to the Adult Social Care department in Hackney may experience long wait times, particularly during peak hours. It is recommended to call early in the day or explore online alternatives for submitting forms and inquiries. If you encounter long wait times, trying at different times may help. For urgent issues, consider contacting the emergency duty team outside regular hours. Providing complete and accurate information during your call can help streamline the process and reduce the need for follow-up calls.
