London Borough of Hackney
The London Borough of Hackney's Council Tax department can assist with a variety of tasks, including account queries, payments, address changes, exemptions, discounts, and disputes. The department operates Monday to Friday, with slightly reduced hours on Wednesdays. Callers often experience long wait times, particularly during peak hours and at the start and end of the week. It is recommended to call mid-morning or mid-afternoon for shorter waits. The council encourages the use of online services for most tasks, and Relay UK is available for those who cannot speak or hear on the phone.
Updated 15 Dec 2025
Expected outcomes
- Resolve account queries
- Make council tax payments
- Update address details
- Apply for exemptions
- Request discounts
- Submit complaints
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Council tax account number
- Personal identification
- Property address
- Details of complaint
- Relevant enquiry details
- Online service access
Known issues
Callers frequently report long wait times, especially during peak hours and at the start and end of the week. To avoid these, try calling mid-morning or mid-afternoon. Additionally, there can be difficulty reaching specific departments, such as Council Tax, without being transferred multiple times. To expedite routing, clearly state 'Council Tax' and have your account details ready. Utilizing online services can also help bypass these issues, offering a more efficient way to manage council tax tasks.
