London Borough of Hackney
The London Borough of Hackney Housing Services can assist with a range of housing-related inquiries. Common reasons for calling include seeking general housing advice, support for those at risk of homelessness, and assistance with housing applications. The department operates Monday to Friday, and callers are advised to provide detailed information about their housing situation for efficient service. Known issues include long wait times, so it's recommended to call early in the day to avoid delays. While specific wait times are not provided, being prepared with necessary documents can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Seek general housing advice
- Get homelessness support
- Apply for housing services
- Report housing issues
- Request housing assessments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Proof of address
- ID
- Proof of homelessness risk
- Housing situation details
- Relevant documents
Known issues
Callers frequently experience long wait times when contacting the Housing Services department. To minimize delays, it is advisable to call early in the day. Providing detailed information and having all necessary documents ready can help streamline the process. If wait times are a concern, consider exploring online resources or visiting the office in person for urgent matters. Being prepared with personal details and proof of your housing situation can also facilitate quicker service.
