London Borough of Hackney
The London Borough of Hackney's Revenues and Benefits department provides essential support for Housing Benefit and Council Tax Reduction enquiries. Callers can receive assistance with eligibility checks, claim management, and discretionary payments. The department is available Monday to Friday, with slightly reduced hours on Wednesdays. Common reasons for calling include checking benefit eligibility, managing ongoing claims, and reporting changes in circumstances. While specific wait times are not provided, it is advisable to call early in the day or mid-week to potentially reduce waiting periods. Online applications are encouraged, but phone support is available for those unable to apply online.
Updated 15 Dec 2025
Expected outcomes
- Check Housing Benefit eligibility
- Manage Council Tax Reduction claims
- Apply for Discretionary Housing Payment
- Report changes in circumstances
- Receive general benefits advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Proof of identity
- Income details
- Savings information
- Tenancy agreement
- Council Tax bill
- Claim reference number
- Supporting documents
Known issues
Callers frequently experience long wait times, especially during peak hours and at the start of the week. To mitigate this, it is recommended to call early in the day or mid-week. Additionally, some users find it challenging to reach the correct department, often being transferred multiple times. To avoid this, clearly state the department and nature of your enquiry at the beginning of the call. These issues can cause frustration, but being prepared with all necessary information can help streamline the process.
