London Borough of Hackney
The London Borough of Hackney Planning Department offers services related to planning applications and permissions. You can inquire about planning procedures, submit applications, or consult with a duty planner. The department operates Monday, Tuesday, Thursday, and Friday from 09:00 to 17:00, and Wednesday from 09:00 to 16:00. Common reasons for calling include seeking guidance on application submissions and obtaining advice on planning matters. Wait times can be longer during peak hours, so it's advisable to call earlier in the day. For specific applications, having your reference number ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Answer planning questions
- Submit planning applications
- Consult with duty planner
- Receive application guidance
- Discuss planning permissions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Enquiry details
- Application reference number
- Planning application details
- Site address
- Contact details
- Application documents
Known issues
Users occasionally experience long wait times when calling during peak hours. To avoid this, try contacting the department earlier in the day. Phone support is limited to specific hours, so consider using email or online forms outside these times. Having all necessary details ready, such as application reference numbers and enquiry specifics, can help streamline your call. If you encounter extended wait times, patience and preparation are key to resolving your planning queries efficiently.
