Nottingham City Council
Calling Nottingham City Council at +441159155555 connects you to services related to adult social care. You can inquire about preventive and community care options, eligibility criteria, and make referrals for assessments and support. The line is open Monday to Friday from 09:00 to 17:00. Common reasons for calling include seeking advice on care services, making referrals, and lodging complaints about adult social care. Wait times can be long during peak hours, particularly on Mondays and after public holidays. It's advisable to call mid-morning or mid-afternoon for shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Inquire about care options
- Request care assessments
- Submit service referrals
- File a care complaint
- Check complaint status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Care needs details
- NHS number
- Complaint details
- Relevant dates
Known issues
Callers sometimes face long wait times, especially during peak hours like Mondays and after public holidays. To avoid this, try calling mid-morning or mid-afternoon. If you experience delays, consider using online services if available. When making a complaint, ensure you have all relevant details such as dates and involved staff to expedite the process. Interpreters and BSL support are available on request, so mention this if needed during your call.
