Nottingham City Council
Nottingham City Council's Adult Social Care department provides essential services such as information on support for independent living, disability assistance, safeguarding, and care needs. Common reasons for calling include reporting safeguarding concerns, initiating self-referrals for social care assessments, and seeking guidance on available services. The department operates Monday to Friday, from 09:00 to 17:00. Callers may experience long wait times during peak hours, particularly for urgent matters. For non-urgent inquiries, using online forms or email is recommended. The office is equipped with wheelchair access and offers interpreter services, including BSL support.
Updated 15 Dec 2025
Expected outcomes
- Inquire about social care services
- Report safeguarding concerns
- Initiate self-referral
- Request care assessment
- Seek disability support
- Get independent living advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Basic personal details
- Description of care needs
- Details of concern
- Contact information
- Relationship to person at risk
- Reason for referral
Known issues
Callers to Nottingham City Council's Adult Social Care department may occasionally experience long wait times, especially during peak hours for urgent safeguarding concerns. To mitigate this, it is advisable to use online referral forms or email for non-urgent matters. Additionally, some users have reported confusion about which department to contact for specific needs. In such cases, staff are available to provide guidance and redirect calls as necessary. Ensuring you have all required information ready before calling can help streamline the process and reduce wait times.
