Nottingham City Council
Nottingham City Council's switchboard is available for general enquiries and can direct callers to the appropriate council departments. The service operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking application statuses, confirming eligibility for services, and requesting updates on ongoing issues. Wait times can be longer during peak hours, especially on Mondays and around lunchtime. For faster service, it is advisable to call during off-peak times or use online contact forms for non-urgent queries.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm eligibility requirements
- Request service updates
- Report repair issues
- Book council appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Personal details
- Reference number
- Account number
- Application ID
- Service request ID
Known issues
Callers to Nottingham City Council's switchboard may experience long wait times, particularly during peak hours such as Mondays and lunchtime. To avoid delays, it is recommended to call during off-peak times or use online contact forms for non-urgent matters. Having relevant details such as department names, personal information, and reference numbers ready can also expedite the process. If wait times are a concern, consider alternative contact methods provided by the council for more efficient service.
