Nottingham City Council
Nottingham City Council's Children's Services can assist with a variety of needs related to children's welfare, education, and safeguarding. Common reasons for calling include school admissions, reporting safeguarding concerns, and general enquiries about children's services. The department is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. For urgent safeguarding issues, an emergency line is available outside regular hours. Callers may experience longer wait times during peak hours or school holidays, so it's advisable to call earlier in the day if possible.
Updated 15 Dec 2025
Expected outcomes
- Check school admission status
- Report safeguarding concerns
- Get education welfare advice
- Inquire about social care services
- Request support for non-school attendance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Child's name
- Child's date of birth
- Child's address
- Details of concern
- Reason for enquiry
- Your contact details
Known issues
Callers to Nottingham City Council's Children's Services may occasionally face long wait times, particularly during peak hours or school holidays. To minimize wait times, try calling earlier in the day. Additionally, some callers experience misdirected enquiries due to unclear routing. To avoid this, clearly state the nature of your enquiry at the beginning of the call. If you have an urgent safeguarding concern, use the dedicated safeguarding line for immediate assistance. These steps can help ensure a smoother and more efficient calling experience.
