Nottingham City Council
Nottingham City Council's Council Tax department handles a variety of tasks related to council tax billing, payments, discounts, exemptions, and account changes. You can call during office hours from Monday to Friday, with slightly later opening on Wednesdays. Automated services for payments and FAQs are available 24/7. Common reasons for calling include making payments, querying bills, and submitting evidence for discounts or exemptions. Wait times can be longer at month-end and Mondays, so mid-week calls are recommended for quicker service. Online services are available for non-urgent matters and evidence submissions.
Updated 15 Dec 2025
Expected outcomes
- Make council tax payments
- Query council tax bills
- Request discounts or exemptions
- Submit supporting documents
- Update account details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account reference number
- Personal details
- Payment details
- Address
- Online access
- Document files
Known issues
Callers often experience long wait times during peak hours, particularly at the end of the month and on Mondays. To reduce wait times, try calling mid-week or using the online services for non-urgent queries. The automated phone system is available 24/7 for payments and FAQs, but it may not handle complex issues. For detailed inquiries, it's best to speak with a live agent during office hours. If the automated system cannot resolve your issue, consider using the online forms for submitting evidence or detailed account changes.
