Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Community Dialysis Team provides essential services such as answering questions about community dialysis, scheduling appointments, and offering patient support. Common reasons for calling include booking or rescheduling dialysis appointments, seeking advice on home dialysis, and processing referrals for new patients. Calls are typically triaged by administrative staff before reaching a nurse or coordinator. While specific wait times aren't provided, it's advisable to call during operating hours to avoid delays. For non-urgent matters, email communication is recommended to bypass potential long wait times.
Updated 15 Dec 2025
Expected outcomes
- Answer dialysis questions
- Schedule dialysis appointments
- Provide home dialysis advice
- Process patient referrals
- Reschedule appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Referral letter
- Support details
- Reason for appointment
Known issues
Callers sometimes experience long wait times, particularly during peak hours or when there are staff shortages. To mitigate this, try calling during off-peak times or use email for non-urgent queries. Additionally, missed calls can occur, especially outside core hours. If your call goes unanswered, consider leaving a voicemail or following up with an email for urgent matters. These strategies can help ensure your concerns are addressed promptly and efficiently.
