Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Main Dialysis Unit provides essential services such as managing dialysis appointments, offering clinical support, and handling general enquiries related to patient care. Patients often call to schedule, confirm, or change their dialysis appointments. The unit is known for providing detailed clinical support for ongoing renal care. Typical wait times can vary, but calling during mid-morning or mid-afternoon may result in shorter waits. It is advisable to have your NHS or hospital number ready when calling, especially for appointment-related queries.
Updated 15 Dec 2025
Expected outcomes
- Schedule dialysis appointments
- Confirm appointment details
- Change appointment times
- Request clinical support
- Obtain patient care information
- Inquire about dialysis procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Hospital number
- Patient name
- Date of birth
- Appointment details
- Authorized representative ID
Known issues
Callers to the RIE Main Dialysis Unit may occasionally experience long wait times, particularly during peak hours or when there are staff shortages. To minimize wait times, it is recommended to call during mid-morning or mid-afternoon. Having all necessary patient identification details ready, such as NHS or hospital numbers, can expedite the process. For appointment changes, ensure that only the patient or their authorized representative makes the call. This preparation can help streamline the communication and reduce potential frustrations.
