Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Social Work Reception assists with general social work enquiries, particularly for renal patients and their families. Among the services provided, callers can receive guidance on renal support services or be directed to the appropriate social work professionals. Typical reasons people call include seeking information about available resources or addressing specific patient needs. While specific wait times are not noted, during peak hospital hours, there might be longer waits. Calling during mid-morning or late afternoon may result in shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Obtain renal support info
- Direct to social worker
- Verify patient details
- Assistance for families
- Clarify resources offered
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Nature of enquiry
- Relevant medical info
- Contact details
- Appointment times
Known issues
While there are no specific issues noted at this time, general calling tips include having the patient's details ready to ensure a smooth verification process. It's advisable to gather all necessary information before the call to maximize efficiency. Callers are encouraged to be clear about their enquiries to facilitate a quick response. For non-urgent queries, emailing the relevant social work department may be a convenient alternative.
