Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's switchboard is equipped to handle general hospital information, provide directions, and connect you to specific departments such as the Technician Manager. Common reasons to call include inquiries about departmental contacts and guidance for accessing medical records. Callers typically find the switchboard staff helpful, though specifying the department or individual, like the Technician Manager John Ramsay, increases efficiency. Generally, there are no extreme delays, but peak hospital hours may lead to longer wait times. While exact peak hours aren't specified, calling during regular business hours is advisable for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Get hospital directions
- Connect to Technician Manager
- Access department contacts
- Request medical records
- Inquire about hospital services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Person's name
- Personal identification
- Request details
- Medical record number
- Contact information
Known issues
While the switchboard staff at the Royal Infirmary of Edinburgh are courteous and helpful, some callers experience difficulty with directions to specific departments. To mitigate this, ensure you specify the department clearly when making your request. Additionally, being prepared with names, especially of individuals like Technician Manager John Ramsay, can speed up the process. For those needing to access medical records, having all necessary identification and request details on hand will make the process smoother. Consider calling during non-peak times if possible, though no specific times are flagged, regular business hours are suggested.
