TUI UK Limited
TUI UK Limited's Assisted Travel department provides essential services for passengers with disabilities or specific access needs. You can arrange airport and flight assistance, book accessible transfers, and get approval for traveling with medical equipment. It's recommended to contact them as soon as possible after booking, with a strong suggestion to pre-book at least 48 hours in advance for airport assistance. Customers often call to ensure all their needs are met. Typical wait times can be long, especially during peak hours and holiday seasons, so calling early in the day is advisable.
Updated 15 Dec 2025
Expected outcomes
- Book airport assistance
- Arrange accessible transfers
- Approve medical equipment
- Request wheelchair support
- Confirm special seating
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Travel booking reference
- Access needs details
- Mobility aid type
- Destination details
- Medical equipment info
- Personal assistant details
Known issues
Customers frequently experience long wait times, particularly during peak hours and holiday seasons. To avoid this, try calling early in the day or outside of peak periods. Accessible transfers may be limited in some destinations, so booking as far in advance as possible is recommended. If unavailable, alternatives may be offered. Occasionally, staff may not be fully aware of all accessibility procedures, so it's important to clearly communicate your needs and confirm arrangements in writing if possible.
