TUI UK Limited
TUI UK Limited's Luton Retail Store offers a range of services via their contact number. Customers can inquire about bookings, provide feedback, and receive after-travel support. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking booking details, lodging complaints, and seeking assistance with post-travel issues such as lost property or refunds. While specific wait times are not provided, calling early in the day may reduce hold times, especially during peak travel seasons.
Updated 15 Dec 2025
Expected outcomes
- Check booking details
- Submit complaints
- Request refunds
- Report lost property
- Provide travel feedback
- Seek compensation
- Inquire about services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal details
- Details of complaint
- Issue specifics
- Supporting documents
- Travel dates
Known issues
Customers frequently experience long wait times, particularly during peak travel seasons. To mitigate this, it is advisable to call early in the day. Additionally, reaching a live agent can be challenging due to automated menus and limited availability. Selecting 'complaint' options may improve chances of speaking with a representative. For quicker resolutions, having all necessary information, such as booking references and issue details, ready before calling is recommended.
