TUI UK Limited
Calling TUI UK Limited's Special Assistance department at +442034512688 can help with a variety of customer service queries related to holidays, flights, group bookings, and weddings. This line is available from Monday to Saturday during operating hours. Callers typically need their booking reference and personal details ready to ensure a smooth interaction. While specific wait times aren't provided, having the necessary information at hand can expedite the process. It's advisable to call during mid-morning or early afternoon when lines may be less busy, avoiding peak times like lunch hours or late afternoons.
Updated 15 Dec 2025
Expected outcomes
- Check booking status
- Confirm flight details
- Inquire about group bookings
- Request wedding package info
- Update personal details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Customer ID
- Passport number
- Travel dates
- Contact information
- Payment details
Known issues
While there are no specific known issues reported, it's common for callers to experience longer wait times during peak hours. To avoid this, try calling during off-peak times such as mid-morning or early afternoon. Ensure you have all necessary information, such as your booking reference and personal details, ready before calling to reduce call duration. If you encounter any issues, consider checking TUI's online resources or FAQs for quicker assistance. Additionally, for complex queries, be prepared for potential transfers to different departments.
