TUI UK Limited
TUI UK Limited's general enquiries line is available for addressing a range of questions related to bookings, travel arrangements, company policies, and customer support. Callers can expect to discuss details about their travel plans, confirm booking statuses, and inquire about travel policies. During peak travel seasons, wait times may increase, so it's advisable to call during non-peak hours for quicker service. Having your booking reference and personal details ready can expedite the process. The service is accessible during TUI's operating hours, and callers should follow the automated menu to reach the appropriate department.
Updated 15 Dec 2025
Expected outcomes
- Check booking status
- Inquire about travel policies
- Update personal details
- Request travel arrangements
- Confirm travel itineraries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal ID details
- Travel itinerary
- Contact information
- Payment details
- Passport number
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak travel seasons. To avoid delays, consider calling during off-peak hours. Additionally, having all necessary information, such as booking references and personal identification, ready before the call can help streamline the process. If you encounter difficulties, checking TUI's online resources or FAQs may provide quicker solutions to common questions.
