Bupa Insurance Limited
Bupa Insurance Limited's Care Homes department offers a variety of services through their contact number. You can inquire about care home options, availability, services, and costs. They also assist in arranging visits to care homes and provide advice on funding options and eligibility. Customer support is available for ongoing resident or family concerns, complaints, or feedback. Calls are typically handled by a dedicated customer care team, and it's best to call during operating hours for prompt assistance. While specific wait times aren't provided, calling during non-peak hours may reduce waiting time.
Updated 15 Dec 2025
Expected outcomes
- Answer care home questions
- Schedule care home visits
- Provide funding advice
- Assist with complaints
- Offer feedback support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Preferred care home
- Visit date/time
- Financial information
- Resident circumstances
Known issues
Bupa care homes have occasionally faced regulatory compliance issues, including criticism for failing to meet care standards. These incidents have led to regulatory fines and public apologies, with ongoing efforts to improve services. Additionally, there have been instances where residents were charged for services not delivered, resulting in refunds and process improvements. To avoid these issues, ensure clear communication of services required and verify charges. For faster service, consider calling during non-peak hours or exploring online resources for initial inquiries.
