Bupa Insurance Limited
Bupa Insurance Limited offers a range of services through their Media department, accessible via +44 203 880 2032. Callers can inquire about company information, provide feedback, or get support for health and dental insurance policies. The line operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical reasons for calling include checking policy details, submitting complaints, or seeking assistance with claims. Wait times can vary, with peak hours often resulting in longer holds. For quicker service, it is advisable to call during off-peak times or use online contact forms when possible.
Updated 15 Dec 2025
Expected outcomes
- Check company information
- Submit feedback or complaints
- Inquire about insurance policies
- Request claims assistance
- Verify policy coverage
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Contact details
- Complaint description
- Name
- Email address
Known issues
Callers to Bupa Insurance Limited may experience long wait times, particularly during peak hours or after significant policy updates. To mitigate this, it is recommended to call during off-peak hours or utilize online contact forms for faster responses. Additionally, some customers report delays in complaint resolution. If issues remain unresolved, escalating via email or requesting a supervisor can be effective. For written records, emailing feedback@bupa.com is advised. Being prepared with necessary information such as policy numbers and personal identification can also expedite the process.
