Bupa Insurance Limited
Bupa Insurance Limited's Health Provider Team can assist with a variety of services related to health insurance. This includes providing information about insurance products, policy details, and general company information. Customers can also receive support for existing policy queries, claims, and account management. The team is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is advisable to call during mid-morning or mid-afternoon to avoid long wait times, which are common during peak hours like Mondays and after public holidays.
Updated 15 Dec 2025
Expected outcomes
- Get policy information
- Check insurance products
- Manage account details
- File a claim
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Customer reference
- Identification document
- Claim details
- Contact information
- Relevant dates
Known issues
Customers occasionally experience long wait times, particularly during peak hours such as Mondays and after public holidays. To minimize waiting, it is recommended to call during mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To avoid this, clearly state your query and the department you wish to reach at the beginning of the call. Having your policy number or customer reference ready can also expedite the process.
