Bupa Insurance Limited
Bupa Insurance Limited's customer service can assist with a variety of tasks related to health, travel, and dental insurance policies. Common reasons for calling include policy enquiries, claims support, and account management. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often experience long wait times during peak hours, especially on Mondays and after holidays. For quicker service, it is advisable to call mid-morning or mid-afternoon. Callers may need to verify their identity and provide specific details such as policy numbers or claim references.
Updated 15 Dec 2025
Expected outcomes
- Answer policy questions
- Submit insurance claims
- Track claim status
- Update personal details
- Resolve billing queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim reference
- Policy details
- Account verification
- Supporting documents
Known issues
Customers occasionally experience long wait times, particularly during peak hours like Mondays and after holidays. To avoid these, try calling mid-morning or mid-afternoon. Additionally, there have been reports of form submission errors on the website. If you encounter this issue, retry the submission or contact customer service directly for assistance. These problems are infrequent but can cause delays, so being prepared with all necessary information can help expedite the process.
